Data export
You can download all the data you enter in Saldiqo, or that is created for you there, at any time. It costs nothing. This page describes the exports and their format. The basis is Articles 23 to 31 of the Data Act (Regulation (EU) 2023/2854). The rules in the contract are in section 9a of the terms of use.
Export of a company
Owners and admins of a company find the export in the settings under “Data”. You get a JSON file with all data of the company:
- Company master data, contacts and items
- Quotes, invoices, reminders and e-invoices
- Receipts and uploaded files
- Bank accounts, transactions and payments, expenses
- Requests and content of the help centre
- Settings, designs and the change log of the company
Export of your account
Some data belongs to your account and is not stored in a company database: your account, your companies and roles, sessions, security events, consents and their proof, notifications, partner requests and your content in the template market. Every person downloads it as a JSON file in the profile under “Export my data”.
Structure of the files
- Format: JSON, character set UTF-8, times in ISO 8601 in UTC.
- Export of a company: At the top are exported_at (time), app and tenant (name and short name of the company). Below is tables with one list per table of the company database. Each row contains all columns of the table.
- Files (receipts, logos) appear as a value of the form {"base64": "…"} in the row they belong to.
- Export of your account: At the top are exported_at and app. Below are the groups account, memberships, sessions, security_events, consents, savings_objection_notices, signup_attribution, notifications, partner_requests and market.
- Five exports per hour are possible for each company and each person.
Other formats
You download single reports and documents in the app in common formats: CSV, DATEV format (for companies in Germany), e-invoice as XML, and PDF.
What is not in the export
Data that only serves the internal operation of the service, and whose release would endanger the security of the service or trade secrets, is not exported: password hashes, keys, session data, and security and operating logs. This does not hinder or delay switching.
Switching to another provider
You can ask at any time to switch to another provider or to your own systems, or to only export your data and have it deleted afterwards. Write to us in text form at contact@saldiqo.com.
You decide the period until the switch begins. It is two months at most. If you name no period, the switch begins immediately. A transition period of 30 calendar days at most follows. During this time the contract continues and we support you and third parties you appoint with the switch. If the switch is technically not possible in this time, we tell you within 14 working days with reasons and name another transition period of seven months at most. You can extend it once.
We charge nothing for switching, export and deletion.
After the contract ends
If the contract ends by termination in text form, by us or by you, your account remains for at least another 30 days. During this time you can sign in, view your data and export it. Changes are no longer possible. After that we delete the data under the rules of the data processing agreement. After a switch, you can still retrieve your data for at least 30 calendar days after the transition period ends.
If you delete your account or a company yourself in the app, the data is deleted immediately. Export it first.
Questions
On request in text form to contact@saldiqo.com, we describe the procedures, formats, data structures and limits of the export. The terms of use are binding (section 9a and section 10(5)).